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How it Works

What is our CSA box?

Our CSA box is a seasonal mixed hamper of vegetables and fruits sourced firstly from our own organic farm in Garnet Valley Summerland, then from other local farmers. During the shoulder seasons when local produce is sparse, we supplement the boxes with high quality, imported organic produce from California and Mexico through a reputable, ethical wholesaler in Vancouver, this helps us extend our delivery period while still providing a varied, high quality hamper.

CSA stands for Community Supported Agriculture. Traditionally, with CSA box services, the season's hampers are paid in advance by customers at the beginning of the season, helping farmers plan efficiently, reducing waste and over production, while ensuring freshness and a quality experience for customers. CSA box services are a popular model that help small scale organic farmers stay viable in the face of global systems. CSA models help to guarantee the farmers a customer base for their produce and cover expenses throughout the year, not only during the growing season.

While much the same in spirit and service offered, we are more flexible.  We understand that it is difficult for many of our customers to pay up front for the full season, and there are likely occasions when you may not wish to receive your regular delivery, so we work on a pay in advance or pay as you order system, and you have the ability to put your order on hold if you need to.

What are the different box options?

Each box contains a variety of Certified Organic produce – vegetables and fruit. Occasionally if we know the local grower and trust that they do grow organically, even if they have chosen not to be certified, we will include their produce (listed as spray free or transitional).

If you are on a restricted diet, a gardener or a picky eater (!), you can customize your order by choosing the Empty Customizable Box, there is a $4 charge for customizing the box contents.

Because eating habits are so varied, it's hard for us to tell you which box size will suit you. There may be a period of trial and error before you find the perfect fit! These are the box options:

  • $4 Empty Customizable Box:  you select everything you want from the virtual marketplace (produce and/or other items) for each order online, perfect for gardeners or picky eaters! $4 fee for custom ordering.  Full price of box will vary according to the contents. You need to log on each week to complete your order, which must reach the minimum $50 value for free delivery.  If you do not complete your order by the deadline, it will be cancelled.
  • $30 Singles CSA Box:  great for 1 or 2 local eaters! You need to add other items each week, to take the order total to the minimum $50 value for free delivery.  If you don't add other items to this box before the deadline, the Single CSA Box order will proceed with a $5 delivery fee.
  • $50 Regular CSA Box:  perfect for a couple or small family
  • $70 Family CSA Box:  you enjoy your fresh produce!

No matter which CSA option you choose, our minimum order value for free home delivery is $50.  We will accept a minimum order value of $30 but there will be a $5 delivery fee attached to any order between $30 and $50. 

We currently offer pick up options in Penticton, Oliver and OK Falls, for this option the minimum order value is $30 and there is no delivery fee.

If you log into your account on the website between Thursday and Sunday evenings, you can see what is planned to be in the box the following week.  If there are any items you would rather not have, you can make substitutions from the drop down list following the instructions.

 

Why do I need to set up a recurring order and how does it work?

By committing to regular orders you allow us to plan crops with farms and supply a more consistent selection of local produce. We ask that you choose the frequency of your delivery that works best for you – either weekly, every two weeks, or every four weeks.

Each year we plan the crops for our own farm and with fruit growers in the valley, to figure out how much they can sell us. Having a consistent clientele allows more accurate planning.

Once you have signed up and selected your subscription order, you will receive an edit order email on the Friday prior to your scheduled delivery. 

You must visit the website between Thursday midnight and Sunday midnight to check out your order by paying for it.   For this process you need to either use edit order link, or log into the website and click on the ‘pending order’ confirmation link at the top of the home page.  This is the time you can make substitutions and add other items. 

At the moment we are not able to offer automatic payment, so you need to log in to pay for your order to proceed.  You may change your delivery schedule to suit your changing requirements through the season, modify your order or put your box on hold any time you like by clicking on the 'my account' icon at the top right of the page.  The market is open at midnight on Thursday once we have replenished it with all the fresh produce available for the following week, and closes on Sunday midnight.

 

How do I order extra grocery items?

You can custom order grocery items to be added to your recurring CSA veggie box. The week prior to your scheduled delivery, between 1am on Friday and Sunday midnight, log into your account and select items for your order from the replenished Online Market. These selected items are added for the next delivery only.  

Is there a weekly order deadline?

Orders are processed on Mondays, so we have an order deadline of Sunday midnight for all orders expected during that week.  Please note that orders are set up to the frequency that you select upon sign-up. If you would like to change your order frequency, you need to cancel your existing CSA box order in the subscription field on your account, and make a fresh order with your new delivery frequency.

 

What could I expect to receive in a $50 bin?

The selections for the week change according to the season.  (This is why our market is only open from 1 am Friday to Sunday midnight.)  The boxes are typically around 70% veggies and 30 % fruits. We post the refreshed box contents on the website on Thursday night ready for the 1am market opening.  If there is something in the box that you do not want, you may make up to 3 substitutions a week by editing your box contents.  If you are more particular about the types of produce you wish to receive, the custom $4 bin might be better for you.  A recipe sheet accompanies your order to suggest ways of using the more unusual items, or inspire you to try different ways of preparing veggies that occur frequently.

What are my payment options?

Payment is via PayPal linked to our website, this is either from your PayPal account or by a Credit Card via the PayPal portal.  You need to log into your account between Thursday midnight and Sunday midnight to pay for your order, at this time we are unable to accept recurring payments.  (We're working on this!)  Orders will no longer be processed without either a PayPal payment or existing credit in your account to cover the upcoming box.  In certain circumstances, we will accept advance payments by arrangement, please contact louise@localmotive.ca to discuss this option.

When will my delivery arrive?

Your purchase of $50 or more includes free delivery to your office or home. Delivery is on Wednesdays, Thursdays or Fridays depending on where you live. When you enter your delivery route the website will tell you which day to expect your order. Timing is difficult to predict as the rounds change significantly from week to week, and sometimes deliveries do run late into the evening – especially in the summer. If you are out on delivery day, please leave instructions in the directions field on the sign up page as to where you would like us to leave your box. Preferably in a cool, shady spot, or you could leave us out a large cooler with an ice pack and we'll transfer your produce and groceries into that.  If you have chosen the pick up point option, the location will list the hours when you can pick up.

Can I place my box on hold?

You can place your box on hold:  Once you have logged in, click on the "My Account" link at the top right corner of the website. Then on the page that opens, click on "Subscription" from left hand side, next click on "View", "Hold till" and the date picker. Then change the date to that which you want to hold till and hit "Go" button.  If you simply wish to skip a week, you can select that button to delay your order by one week.

What is your packaging policy?

As organic growers, we have always been aware that we are stewards of this beautiful earth, and conscious of our actions as we till the soil.  We carry this consciousness into our Home Deliveries, reusing, composting and recycling; eliminating the use of plastics where we can and keeping packaging to a minimum.  We use Wood Pulp Cellophane bags - which can go straight into your compost bin - for our dry groceries; and any glass jar from the LocalMotive Market can be returned to be sterilized and reused.  We use paper bags for items that need to be contained.  Full disclosure:  we are still using plastic for our tender young leaves simply because experience has taught us that the leaves transport and keep way better in plastic.  We do not bag mature greens, but ask that you transfer them to a recycled plastic bag or tupperware in your fridge salad drawer as soon as possible.  

Do you accept glass jar returns?

Jar deposits are an integral part of our attempt to reduce single use plastics in our delivery service.  Please place your empty LocalMotive jars in your returning produce box on delivery day.  They need to be clean - washed in hot soapy water, rinsed and dried.  We will then sterilize them for reuse.  For each returned jar your account will be credited by $1.  Unfortunately we cannot accept any other brand name jars or bottles, please recycle these with your home recycling.  Thank you!

Can I make substitutions to my CSA box?

Yes.  When you look at the CSA boxes on the site, you will see the box contents (which are posted on Thursday night for market opening at 1am on Friday) then you can decide if you wish to make any substitutions.  If you do,  you need to log into your account between 1am Friday and midnight on Sunday to make the changes.  The default box contents are listed with a check beside them.  These are followed by three unchecked items which are the substitutions we offer for the week.  You may substitute three items - uncheck the items you do not wish to receive and check the replacement item.  If you routinely would prefer more substitutions, then the $4 custom box might be a better way for you to go!

What should I do if I'm not happy with my order?

We are working with highly perishable items which haven't been sprayed with fungicides to increase shelf life, and occasionally we slip up!    Sometimes when we are packing boxes the produce can look fine, but deteriorate quickly between the packline and your kitchen.  In this case, if you are ever not happy with the quality, for whatever reason, please let us know as soon as possible and we will either replace the item in your following delivery or credit your account. As a small business, it is very important to us that you let us know any concerns about our service so that we can make it right! 

At home you can extend life and quality of most of the produce by unpacking the contents of your box into the fridge as soon as you can.  We are trying to eliminate plastic as much as possible, so if you receive Greens that aren't in plastic please make sure to put them in the salad drawer of your fridge, or pop it in a reused plastic bag in the fridge, this will help keep it perky!  The only items we don't recommend chilling are avocados and tomatoes, unless they are very ripe and you want to hold them for a while.

LocalMotive Organic Delivery

Thomas and Celina Tumbach
27218 Garnett Valley Rd.
Summerland, BC
V0H1Z3
Phone: 250-487-8245 (please leave a message)
E-mail: feedme@localmotive.ca

LocalMotive Low Waste Market

#150 The Apple Plaza
1848 Main Street
Penticton
Phone: 236-422-3512
www.localmotivemarket.ca
localmotivemarket@gmail.com

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